To fill a warranty claim, please refer to the return/refund a product page and check the Warranty claim request type.
DIY Epoxy warrants that the Product you have purchased for non-commercial, personal, family, or household use from the Website www.DIYEpoxy.ca is free from defects in materials or workmanship under normal use during the warranty period. Your sales receipt, showing the date of purchase of the Product, is your proof of the item and date of purchase. This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchases the Product from you. It excludes expendable parts such as paint and finish. This Warranty becomes VALID ONLY if the Product is assembled / installed / used according to the instructions supplied with the Product. This Warranty becomes VALID ONLY if the Product is purchased from DIYEpoxy.ca directly.
To obtain warranty service, you must return the Product to DIY Epoxy in its original container (or equivalent). You must pre-pay any shipping charges, export taxes, customs duties and taxes, or any other charges associated with transportation of the Product. In addition, you are responsible for insuring any Product shipped or returned. You assume the risk of loss during shipment. You must present DIY Epoxy with proof-of-purchase documents (including the date of purchase). Any evidence of alteration, erasing or forgery of proof -of-purchase documents will be cause to void this Warranty. This Warranty does not extend to any Product not purchased from www.DIYEpoxy.ca directly. This Warranty does not extend to any Product that has been damaged or rendered defective; (a) as a result of accident, misuse, or abuse; (b) by the use of parts not manufactured or sold by DIY Epoxy; (c) by modification of the Product. This Warranty does not extend to any other Product than those indicated by the Lifetime Warranty badge shown on the Product page. EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY BODY-SOLID MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BODY-SOLID EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS WARRANTY. NEITHER BODY-SOLID NOR ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU.
FOR ALL WARRANTIES
* Warranty may be voided for any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Any specific issues regarding an DIY Epoxy product with which a customer is not satisfied will be reviewed on a case-by-case basis.